This Refund & Return Policy applies to all purchases made through AnexMiner.org, the official website of Shenzhen Tianfeng International Technology Co., Ltd. (https://tianfengtechnology.com)

By purchasing from AnexMiner.org, you agree to the terms outlined below.

Returns & Restocking Fees

  • We accept returns within 30 days from the date of receipt.

  • Returns due to change of mind are subject to a restocking fee of up to 30%.

  • Shipping and insurance costs are non-refundable.

To qualify for a return, the item must be returned in the same condition it was sent (whether used or new, as applicable) and in its original packaging.

Warranty Information

  • AnexMiner-manufactured products: Covered by a 90-day warranty.

  • Products manufactured by third parties: Covered by a 30-day warranty.

Repairs & Restocking Fees for Defective Items

  • If a product is defective beyond the warranty period, we offer repair services for a fee (parts + labor).

  • If the item is defective and the customer refuses repair, a 30% restocking fee will be applied for returns.

  • If we repair and return the product, no restocking fee applies.

  • If the customer cancels after repair completion, a 30% restocking fee will be charged.

Damage or Lost Orders

  • Orders are covered by Navidium shipping insurance if selected at checkout.

  • If insured items are lost or damaged during shipping, customers must file a claim via support@anexminer.org with details before shipping the item back.

Return Process

  • All return claims must be approved via email. Please contact support@anexminer.org

    • RMA (Return Merchandise Authorization).

    • Returns shipped without an RMA will not be accepted.

    • Customers are responsible for return shipping fees.

    • If returning an item valued over $75, we recommend using a trackable shipping service and purchasing insurance.

    • We are not responsible for lost or damaged return shipments.

    Non-Returnable Items

    The following items cannot be returned or refunded:

    • Perishable goods, consumables, or food

    • Hardware wallets, seed key backups

    • Intimate/sanitary goods, hazardous materials, flammable liquids/gases

    • Gift cards, downloadable software, services, or support packages

    • Health and personal care items

    • Gifts and promotional items

    Do not return items directly to the manufacturer unless specifically instructed.

    Partial Refunds (If Applicable)

    Partial refunds may be issued if:

    • Items are not in their original condition, damaged, or missing parts (not due to our error).

    • Returns are made after 30 days from delivery.

    Refunds

    • Once a returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

    • Approved refunds will be processed to your original payment method within a reasonable timeframe.

    • Shipping and handling fees are non-refundable.

    Late or Missing Refunds

    If you have not received your refund:

    1. Check your bank account.

    2. Contact your credit card provider (refunds may take time to post).

    3. Contact your bank (processing times may vary).

    4. If still unresolved, email us at support@anexminer.org

  • Sale Items

    • Only regular-priced items are refundable.

    • Sale items are non-refundable.

    Gifts

    • If an item was purchased as a gift and shipped directly to you, you may receive a gift credit for the return value.

    • If the gift was not marked as such, the refund will go to the original purchaser.

    Cryptocurrency Payments

    • Payments made with cryptocurrency are non-reversible.

    • In cases of returns or cancellations, store credit will be issued instead of a refund.

    Customs & Taxes

    • Customers are responsible for any customs fees, import duties, or taxes.

    • If a package is lost or returned due to non-payment of customs fees, we cannot issue a refund.

    Contact Us

    For return requests, refunds, or warranty claims, please contact us: