The following After-Sales Terms and Conditions (“After-Sales Terms”) apply to all AnexMiner products (“Product” or “Products”) sold on AnexMiner.org, operated by Shenzhen Tianfeng International Technology Co., Ltd. These terms form an integral part of our Order Terms and should be read together with our Privacy Policy and Refund Policy.

By purchasing from AnexMiner.org, you agree to the following After-Sales Terms.

AnexMiner reserves the right to update these terms without prior notice. Updated terms will take effect immediately upon posting on this website. If you do not agree with any updates, you should refrain from using our after-sales services.

Our liability is limited to the value of the specific Product purchased. We are not responsible for incidental, indirect, or consequential damages, including but not limited to lost profits, data loss, or costs arising from third-party actions.

1. Definitions

  • Order Terms: The agreement between Customers and AnexMiner.org for the purchase of Products.

  • Customer (“you”): Any natural person, company, or organization purchasing AnexMiner products or services.

  • Product(s): Hardware miners, accessories (such as power supply units), and related components sold via AnexMiner.org.

  • After-Sales Service: Services provided post-purchase, including repairs, replacements, returns, and technical support.

  • Warranty Period: The timeframe during which a Product qualifies for free After-Sales Service.

  • DOA (Dead on Arrival): A Product that fails due to non-human-induced issues within 15 days of delivery.

  • Second DOA: A replacement or repaired Product that fails again due to non-human-induced issues within 3 days of delivery.

  • EOS (End of Service): The point at which After-Sales Maintenance Services for a Product are no longer available.

  • After-Sales Request: A formal written request for repair, replacement, or support, submitted by email to support@anexminer.org

  • 2. Requesting After-Sales Service

    If your Product malfunctions:

  • Contact us by email at support@anexminer.org

  • Our After-Sales Staff will guide you through the process, which may include remote diagnostics before confirming repair or replacement.

3. Warranty Policy

3.1 Warranty Period

  • AnexMiner-manufactured products: 90-day warranty from the date of shipment.

  • Third-party products (resold through AnexMiner.org): 30-day warranty from the date of shipment.

3.2 Warranty Services

  • If your Product is within the warranty period and does not fall under the Non-Warranty Scope or Chargeable Repairs, we will repair or replace the defective item free of charge.

  • Replacement parts may be refurbished but will meet the same performance standards.

  • Warranty coverage continues for the remaining original warranty period.

4. Chargeable Repairs

Repair services may incur fees in the following cases:

  • Warranty period expired.

  • Product damage caused by:

    • Incorrect installation, use, or maintenance.

    • Accidents, negligence, theft, or physical abuse.

    • Environmental factors (moisture, fire, flooding, lightning, extreme temperatures, oxidation, corrosion, or short circuits).

    • Overvoltage, undervoltage, or unstable power supply.

    • Unauthorized disassembly, modifications, or repairs.

    • Use of unauthorized power supplies, firmware, or drivers (including overclocking).

  • Data loss, normal wear and tear, or cosmetic damages that do not affect function.

5. Non-Warranty Scope

Warranty does not apply in the following cases:

  • Lost product before arrival at AnexMiner’s designated return address.

  • Fake or counterfeit products.

  • Damage caused by third-party overclocking tools.

  • Burnt-out boards, PCB breakage, corrosion/oxidation, or chip pin disconnection.

  • Cosmetic damages such as scratches that do not impair product function.

6. Return, Exchange & Repair Guide

For any After-Sales Requests and their solutions (including returns, replacements, or repairs), you are required to follow our instructions for shipping and packaging. Failure to do so may result in us refusing to accept your request. Please take note of the following terms:

6.1 Shipping

  • Please send the defective Products via mail to the designated address notified by our After-Sales Staff and prepay the freight. If you send the Product by freight collect, or fail to send it to our designated address (including logistics pick-up points), we will not be able to receive the Product, and all consequences will be borne by you.

  • We reserve the right to choose the return shipping method. Whenever possible, we will use the carrier you request, but if your preferred carrier cannot deliver to your address, we will use an alternative carrier without prior written notice.

  • Unless you provide alternative instructions, repaired or replacement Products will be returned to the mailing address you provided when authorizing the After-Sales Maintenance Service. You are responsible for any additional costs caused by incorrect or incomplete address details.

  • If delivery cannot be completed and the Product is returned to us, you must provide a valid alternative address within sixty (60) days. Otherwise, your Product will be considered abandoned and may be disposed of or sold in accordance with applicable law to cover any outstanding service charges.

  • Once the Product is handed over to the carrier, the risk of loss or damage passes to you. Any shipping damage must be reported within 48 hours of receipt.

  • The dispatch location of repaired or replacement Products may differ from the return address.

  • You must provide the return shipment tracking number within 7 business days of our proposed repair/replace solution. Failure to do so will result in closure of your After-Sales Request, requiring a resubmission. If the resubmission date falls outside the Warranty Period, the Product will no longer be eligible for Warranty Services.

  • You are solely responsible for customs clearance issues. We will notify you of the tracking number once the repaired or replacement Product is shipped. Failure to promptly complete customs clearance may result in return or destruction of the package, and you will be held liable for any associated fees.

  • Shipping costs and tax-related terms are further defined in Section 7: Fees & Payment.

6.2 Packaging

Products must be returned in their original packaging (or packaging offering equivalent protection). We will not be responsible for damage, loss, or other risks during transportation if the Product is improperly packaged (including lack of cushioning, inappropriate materials, or unpackaged returns). Improper packaging may void your warranty.

We strongly recommend insuring your return shipment.

7. Fees & Payment

  • The return of Products to us is at the Customer’s expense, risk, and responsibility. We are not liable for lost income or delays during return shipping or customs processing.

  • AnexMiner.org will only cover the shipping cost from our service center back to you if the Product qualifies under the Warranty Policy. Once the Product is delivered to the carrier, the risk of damage or loss passes to you.

  • Service fees for out-of-warranty repairs will be confirmed at the time of After-Sales Maintenance Service. Customers may contact After-Sales Support for an estimated fee schedule.

  • Storage fees may be charged if Products are left at our service location due to failure to create an After-Sales Request or inconsistency between repair tickets and shipment. Storage fees also apply for Products under “Maintenance With Charges” or “Non-Warranty Scope.”

  • All payable charges (repair, storage, shipping, or other reasonable costs) will be notified to you via email. Payment must be made within 5 calendar days of receiving the payment notice. Products will not be shipped back until full payment is received.

  • Failure to make full payment within 60 days will be deemed Product abandonment, and we reserve the right to dispose of your Product under applicable law.

8. Others

8.1 Inspection Before Service

We reserve the right to refuse service if:

  • No After-Sales Request was submitted.

  • Inbound freight was unpaid.

  • The Product is severely damaged.

  • The Product sent does not match the provided information.

  • Invalid or incorrect tracking numbers are provided.

If none of the above apply, we will inspect the Product upon receipt.

  • For miners: except for cases under “Non-Warranty Scope,” repairs will be performed. During inspection, you may not request return without repair. We reserve the right to decide whether to repair or replace the Product or parts thereof.

  • For Products found with no faults after inspection, they will be returned in their original condition.

  • For Products that do not meet Warranty Services criteria, service may be refused. Any resulting consequences are the responsibility of the Customer.

8.2 Data Backup

Please note: during repair or inspection, data may be lost, damaged, or destroyed. Customers are responsible for backing up any data before shipping Products. AnexMiner.org will not be liable for loss of data.

8.3 End of Service (EOS) Policy

AnexMiner.org reserves the right to issue an End of After-Sales Maintenance Service (EOS) notification for any Product model. After the EOS period, no further free or paid After-Sales Service will be provided, and no repair tickets can be created for that Product model.